Welcome to women.lk. This Return & Exchange Policy outlines the guidelines and procedures for returning and exchanging products purchased from our multiple vendors. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions outlined below.
1. Returns and exchanges are subject to the specific policies of each vendor. Please refer to the product listing or contact the vendor directly for their return and exchange policies.
2. Each vendor may have different eligibility criteria, timeframes, and conditions for returns and exchanges. It is important to review and understand the specific policies of the vendor from whom you made the purchase.
3. To be eligible for a return or exchange, the product must be unused, in its original condition, and with all tags and labels intact.
4. Some vendors may impose restocking fees or charge for return shipping. Please check the vendor's policy for details on any additional charges.
1. If you wish to request a return or exchange, please contact the vendor directly within the timeframe specified in their policy. You may find the vendor's contact information on the product listing or the order confirmation.
2. Provide the vendor with the necessary details, including your order number, product information, reason for return/exchange, and any supporting documentation (such as photographs) if required.
3. The vendor will provide instructions on how to proceed with the return or exchange, including the shipping address and any additional requirements.
1. Refunds and store credits are issued at the discretion of the individual vendors. Please refer to the vendor's policy for information on refund methods and timelines.
2. If the vendor approves a refund, it will be processed according to their specified procedures. Please note that some vendors may deduct restocking fees or other charges from the refund amount.
3. If the vendor offers store credits instead of a refund, these credits can typically be used towards future purchases on their platform. The vendor will provide instructions on how to redeem the store credits.
1. Certain products may be exempt from returns or exchanges due to hygiene reasons or other restrictions. These products will be clearly marked as non-returnable or non-exchangeable on the product listing.
2. Any issues related to faulty or damaged products should be reported to the vendor immediately upon receipt. The vendor will guide you through the process of resolving the issue, which may include providing a replacement or initiating a refund.
If you have any questions or concerns about our Return & Exchange Policy, please contact us at support@women.lk.
Email: hello@women.lk
Phone: +94 77 131 3601
